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How we work

It’s very simple!

The advantages of being mobile mean that we work islandwide. Call us to arrange an appointment at your convenience. Is it better for you to have a visit before you go to work? Or after the kids have been picked up from school? It’s up to you, any time that suits. We will book you an appointment for a home visit where one of our vehicles will come direct to your home. 8.30am to 5.30pm Monday to Friday.  Alternatively you can visit us at our central base and reception in Newport.

We will need access to your premises, a drive or space outside the house is ideal, but if you do not have room we can park nearby or you can arrange for us to come to a friend’s house if it is more convenient. The mobile veterinary surgery can access most areas a large family car can and we also have a smaller 4x4 mobile vet first response unit. If you are worried about access then give us a call as we can always visit prior to an appointment to make sure access is possible. Don't worry there is always a solution!

Any initial routine consultations and vaccinations will be performed in your home (or garden if it’s nice outside!). Further diagnostics or surgery will generally be performed in the mobile surgery on your premises or at our central base and reception in Newport. Most medicines are carried on board for immediate treatment and any additional medications for ongoing treatment can be acquired the very next day. Medicines can then be delivered or picked up from our central base according to preference.

If your pet is booked in for surgery we will first weigh them before administering an injection of pre-med to make them a little sleepy and give some pre-operative pain relief. When your pet is a little sleepier we will start the procedure in the mobile surgery (only a few feet away – don’t worry) or at our central base and perform the surgery/diagnostics required.

For patients in the mobile surgery; as they come round from the operation and when we are happy, we will bring them back inside to you. We will only leave the premise when your pet is awake, comfortable and you are completely happy. For patients at our central base, we will call you as soon as they are awake for your piece of mind then arrange a discharge appointment later in the day. Any post-operative checks can be performed as required and any medication / information sheets will be provided on site before we leave.

We are available 24 hours a day, 7 days a week for out of hours emergencies.

Being a small mobile company we work via our mobile phones although we do have a receptionist to take your calls. If we do not answer the phone immediately, it is probably because we are with a client. We understand it can be frustrating when the phone is not answered but please be patient; just leave a message or send a text / email and we will get back to you as soon as possible. Please also bear in mind that if you currently use another veterinarians’ services you must inform us when you call so we can acquire your pet’s clinical history and register you. This is in your pets’ best interests so we can ascertain if they are currently on any medication, when vaccinations are due, etc.

Payment

We do not provide credit and kindly request payment at the time of service. We accept cash and also have mobile card machines available to process payments or payments can be taken over the phone by our receptionist. Any loss of payment would become our debt and affect our ability to continue providing the efficient, cost effective service which we hope to. Obviously in the case of emergencies we are at will to use our discretion as your pet’s welfare is always paramount.

If your animal is insured we are happy to process insurance claims, although we will still require payment from yourselves at the time of service. The insurance claims will be sent off ASAP to ensure that the insurance company pays you as promptly as possible (please note there is NO CHARGE for the completion of any insurance claims but please provide either the insurance companies postage paid envelope or include an addressed stamped envelope). Please see our terms and conditions for more details.